Privacy Policy

Vuori Clothing Malls Privacy Policy

This Privacy Policy (the “Policy”) explains how Vuori Clothing Malls, operating through the website vuoriclothingmalls.com (the “Website”), collects, uses, stores, discloses, and protects the personal information of users (“you” or “Users”) who access or use our Website, purchase our products, or interact with our customer service. We are committed to safeguarding your privacy and complying with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

1. Information We Collect

We collect personal information that you provide to us voluntarily, as well as information generated through your use of the Website. This information is categorized as follows:

1.1 Personal Identifiable Information (PII)

This includes information that can be used to identify you individually, which you provide when: Creating an account on the Website (e.g., full name, email address, password, phone number);Placing an order (e.g., shipping address, billing address, payment card details);Subscribing to our newsletter or marketing communications (e.g., email address);Contacting our customer service (e.g., name, email, phone number, order number, and details of your inquiry);Participating in surveys, promotions, or contests (e.g., name, email, and any additional information requested for the specific activity).

1.2 Transactional Information

When you make a purchase on the Website, we collect details related to your transaction, such as: Order number and date;Products purchased (including size, quantity, and price);Payment method and transaction amount;Shipping and delivery status.

1.3 Technical and Usage Information

When you access or use the Website, we automatically collect technical information about your device and usage patterns through cookies, web beacons, and similar tracking technologies. This information may include: IP address of your device;Browser type and version, operating system;Pages visited on the Website, time spent on each page, and navigation paths;Referral source (how you arrived at the Website, e.g., search engine, social media link);Device identifiers (e.g., mobile device ID).

1.4 Third-Party Information

We may receive personal information about you from trusted third-party service providers, such as: Payment processors (e.g., to verify payment details and process transactions);Logistics and shipping partners (e.g., to track delivery and confirm receipt);Social media platforms (if you choose to link your social media account to your Website account).

2. How We Use Your Information

We use your personal information for legitimate business purposes that align with your expectations as a customer, including: Process and Fulfill Orders: To process your purchases, verify payment details, arrange shipping, send order confirmations and delivery updates, and handle returns or exchanges.Provide Customer Service: To respond to your inquiries, resolve issues (e.g., defective products, shipping delays), and provide personalized support.Manage Your Account: To maintain and secure your Website account, allow you to access your order history, update your personal details, and ensure the functionality of your account.Send Marketing Communications: To share information about new products (e.g., women’s Fitness Favorites, men’s Best Sellers), exclusive promotions, and newsletter content, where you have opted-in to receive such communications.Improve the Website and Services: To analyze user behavior, identify trends, enhance Website functionality (e.g., optimize navigation for clothing categories), and develop products or services that meet customer needs.Ensure Security: To detect and prevent fraud, unauthorized access, or other malicious activities, and protect the Website and our users.Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes (e.g., tax reporting, responding to lawful requests from authorities).

3. How We Disclose Your Information

We do not sell your personal information to third parties for commercial purposes. We may disclose your information only in the following limited circumstances: Third-Party Service Providers: To trusted partners who perform services on our behalf, such as payment processing (e.g., PayPal, Stripe), shipping (e.g., UPS, FedEx), email marketing (e.g., Mailchimp), and website analytics (e.g., Google Analytics). These providers are contractually obligated to use your information only to fulfill the services we request and to maintain the confidentiality and security of your data.Legal Requirements: When required by law, regulation, or legal process (e.g., a court order or subpoena), or to protect our rights, property, or the safety of our users or others.Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the successor entity, provided that the entity agrees to adhere to this Policy.With Your Consent: For any other purpose explicitly disclosed to you at the time of collection, with your prior consent.

4. How We Protect Your Information

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include: Encryption of sensitive data (e.g., payment card information) using industry-standard protocols (e.g., SSL/TLS);Secure storage systems with restricted access;Regular security audits and updates to our Website and systems;Training for our employees on data protection practices and confidentiality requirements.
While we take reasonable steps to protect your information, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security, but we strive to maintain the highest level of protection possible.

5. Your Rights Regarding Your Information

Depending on your jurisdiction, you may have the following rights regarding your personal information. To exercise any of these rights, please contact us at [email protected] with your name, contact details, and a clear description of your request: Right to Access: Request a copy of the personal information we hold about you.Right to Correct: Request correction of inaccurate or incomplete personal information.Right to Delete: Request deletion of your personal information, subject to legal or business retention requirements.Right to Restrict Processing: Request that we limit the use of your personal information in certain circumstances (e.g., if you dispute the accuracy of the data).Right to Data Portability: Request a copy of your information in a structured, machine-readable format, to transfer to another data controller.Right to Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting our support team.
We will respond to your request within 30 days of receipt, and may require additional information to verify your identity before processing your request, to ensure the security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example: Order and transaction information is retained for 7 years for tax and legal compliance purposes;Account information is retained for as long as your account is active, or for a reasonable period after account closure (to resolve any outstanding issues);Marketing information is retained until you opt-out of communications.
When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

7. Children’s Privacy

Our Website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete the information. Parents or guardians who believe their child has provided information to us may contact us at [email protected] to request deletion.

8. Links to Third-Party Websites

The Website may contain links to third-party websites (e.g., social media platforms, payment processors). This Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you access.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws. When we make changes, we will revise the “Last Updated” date at the bottom of this Policy and post the updated version on the Website. We encourage you to review this Policy regularly to stay informed about how we protect your information. Your continued use of the Website after the updated Policy is posted constitutes your acceptance of the revised terms.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our privacy team at: Email: [email protected]