Refund Policy

Vuori Clothing Malls Refund Policy

At Vuori Clothing Malls (vuoriclothingmalls.com), we aim to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms, conditions, and procedures for requesting and processing refunds for orders placed through our official website. We adhere to fair and transparent practices, and this policy applies to all products sold on our platform, including women’s activewear, men’s clothing, and exclusive collections.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
  • Timeframe: The refund request must be submitted within 30 calendar days from the date of delivery. Requests received after this period will not be processed, unless specified otherwise for defective or damaged items.
  • Product Condition: The item(s) must be in unused, unworn, and unwashed condition, with all original tags, labels, and packaging intact. Items showing signs of wear, damage, or alteration (including removed tags) will be rejected.
  • Proof of Purchase: A valid proof of purchase is required, such as the original order number, order confirmation email, or receipt. This helps us verify the transaction details efficiently.
  • Exceptions: The following items are non-refundable due to hygiene, safety, or customization reasons: Sports bras and underwear
  • Personalized or custom-made items
  • Final sale items (clearly marked with “Final Sale” on the product page)

2. Refund Request & Processing Flow

Follow these steps to initiate a refund. We strive to process all valid requests as quickly as possible to minimize any inconvenience.

Step 1: Submit a Refund Request

Contact our customer service team via email at [email protected] with the following information:
  • Your full name and registered email address
  • Original order number
  • Details of the item(s) requesting a refund (product name, size, quantity, and SKU if available)
  • Clear reason for the refund (e.g., incorrect size, change of mind, defective product)
  • For defective or damaged items: Attach photos/videos showing the issue (this accelerates the verification process)
Our team will review your request within 24–48 business hours (Monday–Friday, 9:00 AM – 6:00 PM PST) and respond with a Return Merchandise Authorization (RMA) number if your request is approved. The RMA number is mandatory for processing returns and refunds.

Step 2: Return the Item(s)

Once you receive the RMA number: Package the item(s) securely to prevent damage during transit. Include a copy of the RMA confirmation email or write the RMA number clearly on the package.Ship the package to the return address provided in the RMA email. We strongly recommend using a trackable shipping method (e.g., UPS, FedEx, USPS with tracking) and retaining the shipping receipt. Vuori Clothing Malls is not responsible for lost, stolen, or damaged packages during return transit.

Step 3: Warehouse Inspection & Refund Approval

Upon receiving your returned package (typically 3–5 business days after you ship it), our warehouse team will inspect the item(s) to confirm they meet the refund eligibility criteria. We will notify you via email in the following scenarios: Approved: If the item(s) pass inspection, we will initiate the refund immediately.Rejected: If the item(s) do not meet the criteria (e.g., worn, tags removed), we will send you a detailed explanation and arrange to ship the item(s) back to you at your expense.

3. Refund Types & Processing Timeframes

Refunds are issued to the original payment method used for the purchase, unless you request an alternative (e.g., store credit).
Note: Refund amounts exclude any original shipping charges, unless the refund is due to our error (e.g., wrong item shipped, defective product).

4. Refunds for Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered (e.g., wrong size, color), we will take full responsibility and offer the following solutions at no cost to you:
  • Full Refund: We will process a 100% refund of the item price and original shipping cost.
  • Free Replacement: If you prefer a replacement, we will ship the correct item to you free of charge after receiving the defective/damaged one.
To qualify for this, you must notify us within 7 calendar days of delivery and provide photos/videos of the issue and the original packaging. We will cover the return shipping cost by providing a prepaid shipping label.

5. Exceptions & Special Cases

  • Promotional Items: Refunds for items purchased during promotions (e.g., discounts, buy-one-get-one) will be issued for the actual amount paid, not the original retail price.
  • Missing or Lost Orders: If your order is marked as delivered but you have not received it, contact us within 3 business days of the delivery date. We will work with the shipping carrier to investigate; if the order is confirmed lost, we will process a full refund or send a replacement.
  • Cancelled Orders: Orders can be cancelled for a full refund within 24 hours of placement, provided they have not been shipped. If the order has already shipped, you will need to follow the standard return and refund process upon receiving the item.

6. How to Check Refund Status

You can check the status of your refund by: Replying to your RMA confirmation email with your query;Emailing our support team at [email protected] with your order number and RMA number;Checking your original payment method’s statement for the credited amount (once processed).

7. Policy Updates

We may update this Refund Policy periodically to reflect changes in our operations or applicable laws. The latest version will always be posted on this page, with the “Last Updated” date clearly indicated. Your continued use of our website after any updates constitutes your acceptance of the revised policy.

8. Contact Us

For any questions, concerns, or assistance with refunds, please contact our customer service team: Email: [email protected] Response Time: 24–48 business hours
Thank you for choosing Vuori Clothing Malls. We appreciate your trust and are committed to resolving any refund-related issues fairly and efficiently.