Terms of Purchase
Vuori Clothing Malls Terms of Purchase
These Terms of Purchase (the “Terms”) govern all transactions between you (“You” or “Customer”) and Vuori Clothing Malls, operating through the website vuoriclothingmalls.com (the “Website”). By placing an order on the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Customer Service Policy. Please review these documents carefully before making a purchase.
1. Order Placement & Confirmation
1.1 Order Submission
When you submit an order on the Website, you are making a binding offer to purchase the selected products at the listed price, subject to these Terms and availability. All product descriptions, prices, and availability information on the Website are for informational purposes only and may be updated without prior notice. We reserve the right to correct any errors in product details, pricing, or promotions before processing your order.
1.2 Order Confirmation
Upon submitting your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This email does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once we have verified product availability, processed your payment, and confirmed that your order is ready for fulfillment. The contract for the sale of products is formed when we send the Order Confirmation.
1.3 Order Modification & Cancellation
You may request to modify or cancel your order within 24 hours of submitting it, provided that the order has not yet been shipped. To do so, contact our customer service team immediately at [email protected] with your order number and the requested changes. Once an order has been shipped, we cannot modify or cancel it, and you will need to follow our return procedures outlined in Section 4.
2. Shipping & Delivery
2.1 Shipping Timeline
We strive to process and ship all orders promptly. Orders placed on the Website will be shipped on the next business day (Monday-Friday, excluding major holidays). After shipment, delivery is estimated to take within 5 days. Please note that delivery times are estimates and may be affected by unforeseen circumstances such as customs delays (for international shipments) or weather events, which are beyond our control.
2.2 Shipping Costs & Coverage
We offer free shipping worldwide for all orders, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout. Shipping is handled by our trusted logistics partners, and a tracking number will be provided via email once your order is shipped, allowing you to monitor the delivery status.
2.3 Delivery Responsibilities
You are responsible for providing accurate and complete shipping information (including recipient name, address, and contact details). We are not liable for delays, lost, or misdelivered orders caused by incorrect shipping information provided by you. If you do not receive your order within the estimated delivery window, please contact us within 3 business days of the expected delivery date to initiate an investigation.
3. Payment Terms
3.1 Currency & Pricing
All prices on the Website are quoted in United States Dollars (USD), and all payments must be made in USD. Prices include any applicable sales taxes where required by law. We reserve the right to adjust prices at any time, but the price charged for your order will be the price listed on the Website at the time you submitted your order, unless the price was incorrectly stated due to a technical error.
3.2 Payment Methods
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated at checkout. By providing your payment information, you warrant that you are authorized to use the payment method and that the information is accurate. All payments are processed through secure third-party payment processors, and we do not store your full payment card details, in compliance with industry security standards (e.g., PCI DSS).
3.3 Payment Authorization
We may pre-authorize your payment method at the time of order submission to verify funds availability. This pre-authorization will be converted to a full charge once your order is shipped. If your payment is declined, we will notify you via email, and your order will not be processed until payment is successfully completed.
4. Returns & Refunds
4.1 Return Eligibility
You may return eligible products for a refund within 60 days from the date of delivery, provided that: (1) the products are unused, unworn, unwashed, and in their original condition with all tags and packaging intact; (2) you provide a valid proof of purchase (e.g., order number); (3) the products are not in our non-returnable category (including sports bras, underwear, personalized items, and final sale products).
4.2 Return Process
To initiate a return, contact our customer service team at [email protected] with your order number, product details, and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. You must include the RMA number on the return package. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
4.3 Refund Processing
Once we receive and inspect your returned products (typically 3-5 business days after delivery to our warehouse), we will process your refund if the return meets our eligibility criteria. Refunds will be issued to the original payment method, and the processing time is 5-10 business days from the date of approval. Refund amounts will reflect the total price paid for the returned products, excluding any original shipping costs (unless the return is due to our error, such as a defective or incorrect product).
5. Product Information & Responsibility
5.1 Product Descriptions
We make every effort to ensure that product descriptions (including size, color, fabric, and care instructions) on the Website are accurate and up-to-date. However, we do not warrant that product descriptions are error-free, and slight variations may occur due to manufacturing processes or differences in screen displays (e.g., color variations on different devices).
5.2 Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange for a free return and provide a full refund, replacement, or exchange at your discretion, in accordance with our Customer Service Policy.
6. Intellectual Property
All content on the Website, including product images, logos, trademarks, text, and designs, is the intellectual property of Vuori Clothing Malls or our licensors. You may not reproduce, distribute, modify, or use any of this content for commercial purposes without our prior written consent.
7. Limitation of Liability
To the maximum extent permitted by law, Vuori Clothing Malls shall not be liable for any indirect, incidental, consequential, or punitive damages (including but not limited to loss of profits, loss of data, or inconvenience) arising from your use of the Website, purchase of products, or breach of these Terms. Our total liability for any claim related to your order shall not exceed the total amount paid for the products in question.
8. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms or your purchase shall first be resolved through good-faith negotiation with our customer service team. If negotiation fails, the dispute shall be submitted to binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association.
9. Changes to These Terms
We may update these Terms periodically to reflect changes in our business practices, applicable laws, or industry standards. The updated Terms will be posted on the Website, with the “Last Updated” date revised accordingly. Your continued use of the Website or placement of orders after the updated Terms are posted constitutes your acceptance of the revised terms.
10. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact our customer service team at: Email: [email protected] Response Time: 24-48 business hours (Monday-Friday, 9:00 AM - 6:00 PM PST)
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