Shipping Policy

Vuori Clothing Malls Shipping Policy

This Shipping Policy outlines the terms, timelines, and procedures for the delivery of products purchased from Vuori Clothing Malls via our official website (vuoriclothingmalls.com). We are committed to providing reliable, transparent, and cost-effective shipping services to our customers worldwide, and this policy applies to all orders placed through our platform, regardless of product category or destination.

1. Shipping Coverage & Eligibility

We offer shipping services to all countries and regions globally. There are no geographic restrictions on our shipping coverage, and every order—whether for women’s activewear, men’s clothing, or exclusive collections—qualifies for our standard shipping service, with no minimum purchase requirement to be eligible.

2. Order Processing & Dispatch Timeline

2.1 Order Verification

After you place an order, our team will conduct a quick verification process to confirm product availability, validate payment details, and ensure the accuracy of your shipping information. This verification typically takes a few hours during our business hours (Monday-Friday, 9:00 AM - 6:00 PM PST).

2.2 Dispatch Time

We prioritize prompt order fulfillment. All orders confirmed before 11:59 PM PST will be dispatched on the next business day. Orders placed on weekends (Saturday-Sunday) or major U.S. holidays (e.g., Christmas, Thanksgiving) will be processed and dispatched on the first subsequent business day. You will receive a “Shipment Confirmation” email once your order has left our warehouse, containing key details for tracking.

3. Delivery Timeline

Following dispatch, we work with trusted international logistics partners (including UPS, FedEx, DHL, and local postal services) to ensure timely delivery. Estimated delivery time for all orders is within 5 days from the date of dispatch.
Please note that this is an estimated timeframe, and occasional delays may occur due to factors beyond our control, such as: Customs clearance procedures (for international orders, which may vary by destination country);Severe weather conditions, natural disasters, or public health emergencies;Peak shopping periods (e.g., Black Friday, Christmas) leading to increased logistics volume;Incorrect or incomplete shipping information provided by the customer.
We will make every effort to communicate any significant delays to you via email as soon as we become aware of them.

4. Shipping Costs & Payment

We are proud to offer free standard shipping worldwide for all orders. No additional shipping fees, surcharges, or handling costs will be added to your order total at checkout. All prices on our website are quoted in United States Dollars (USD), and shipping costs are fully subsidized by Vuori Clothing Malls, regardless of your order value or delivery destination.

5. Order Tracking

Once your order is dispatched, we will send a Shipment Confirmation email to the address you provided during checkout. This email includes a unique tracking number and a direct link to the logistics partner’s website, where you can: Check the real-time location of your package;View key milestones (e.g., “In Transit,” “Out for Delivery,” “Delivered”);Set up delivery notifications (if supported by the logistics provider).
If you do not receive the Shipment Confirmation email within 2 business days of placing your order, please check your spam/junk folder first, then contact our customer service team for assistance.

6. Shipping Information Requirements

To ensure smooth delivery, you must provide accurate, complete, and legible shipping information at checkout, including: Full recipient name (matching government-issued ID for international orders, if required);Detailed street address (including apartment number, building name, or unit number, if applicable);City, state/province, postal/zip code, and country;Valid phone number (for the logistics partner to contact you in case of delivery issues).
Vuori Clothing Malls is not liable for delayed, lost, or misdelivered orders caused by incorrect or incomplete shipping information. If you need to update your shipping details after placing an order, contact us immediately at [email protected]—we can only make changes if the order has not yet been dispatched.

7. Delivery Issues & Resolution

7.1 Delayed Delivery

If your order has not been delivered within 7 days of the estimated delivery date, please contact our customer service team with your order number and tracking number. We will work with the logistics partner to investigate the delay and provide you with regular updates until the issue is resolved.

7.2 Lost or Missing Orders

If the tracking information shows your order as “Delivered” but you have not received it, contact us within 3 business days of the marked delivery date. We will initiate a formal inquiry with the logistics provider. If the order is confirmed lost, we will offer you a full refund or arrange for a free replacement, at your discretion.

7.3 Damaged or Tampered Packages

Inspect your package immediately upon delivery. If the package is damaged, tampered with, or the contents are missing, refuse acceptance (if possible) and contact our customer service team within 24 hours with photos of the package and a detailed description of the issue. We will arrange for a free return and process a refund or replacement.

8. Customs, Duties & Taxes (International Orders)

For orders delivered outside the United States, customs duties, import taxes, or other fees may be imposed by the destination country’s government. These fees are the sole responsibility of the customer, as they are not included in the product price or our free shipping service. Vuori Clothing Malls has no control over these charges, and they vary by country—we recommend checking with your local customs office for more information before placing an order.

9. Special Notes for Remote Areas

For orders delivered to remote or hard-to-reach areas (e.g., islands, mountainous regions), the delivery timeframe may be extended by 1-2 days due to limited logistics coverage. We will notify you of any such extensions in the Shipment Confirmation email.

10. Policy Updates

We may update this Shipping Policy periodically to reflect changes in our logistics partnerships, shipping services, or applicable regulations. The latest version will always be posted on this page, with the “Last Updated” date clearly marked. Your continued use of our website or placement of orders constitutes your acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or assistance related to shipping, please contact our customer service team: Email: [email protected] Response Time: 24-48 business hours (Monday-Friday, 9:00 AM - 6:00 PM PST)